Prior to shipping, you must contact the PuppyWash Customer Service Repairs Team (email email@example.com) to confirm your proof of purchase and receive the mailing address. If your machine is lost or damaged beyond repair while in PuppyWash’s possession, we will replace the machine at no cost to you. The replacement machine will adopt your original machine’s warranty. If you do not contact PuppyWash Customer Service prior to shipping, PuppyWash reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier PuppyWash shall have no liability for any machine lost, stolen or damaged in transit.
PuppyWash reserves the right to deny service to any machine lacking proof of purchase.
In regards to third-party service providers, PuppyWash is not responsible for shipping or providing your PuppyWash machine to the independent repair center, or, returning your machine to you following repairs. PuppyWash is not liable for any loss, damage, liability, claims, demands or judgments (whether criminal or civil) arising from the independent repair center’s servicing of your machine. PuppyWash is not responsible or liable for coordinating, transacting, crediting or refunding payments made or owed to the independent repair center. Independent repair centers are solely responsible for providing you with an estimate on turnaround time and adhering to their estimate or notifying you in the alternative.
PUPPYWASH IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS AGREEMENT. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, PUPPYWASH DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, PUPPYWASH WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, PUPPYWASH IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES PUPPYWASH DOES NOT SEEK TO EXCLUDE THIS LIABILITY.
Notices to California Consumer Only
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
Sales Tax. In addition to the price of your purchase, PuppyWash will charge you sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that PuppyWash sends to you will include any applicable sales tax.