• At PuppyWash, we want you to be 100% satisfied with your purchase. For any reason that you're not happy with your purchase, please contact us. Please read below for PuppyWash’s Return Policy. 

  • You must start the return process within 30 calendar days of receiving your PuppyWash.

  • We inspect all returned items. The product must be in new or unused condition, with all original inserts and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns (ex: changed your mind, etc.). However, we’ll refund the cost of the PuppyWash and shipping charges if the return is a result of our error or defective product.

  • To start the return process, please email RETURNS@PUPPYWASH.COM, and we’ll guide you through the rest of the procedure. 

  • PuppyWash’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Warranty. If your washing machine is returned in damaged condition, with missing parts, or otherwise has signs of abuse, PuppyWash Inc. reserves the right to refuse a refund or to charge additional restocking fees, at our sole discretion.

  • Additional information may be found HERE